Creating a Ticket & Basic Ticket Type Settings

Creating a Ticket Type

There are two places where you can create ticket types: during event creation and in the ticket types list. 

Creating Ticket Types During Event Creation

When creating a new event, you will be guided through a setup wizard where you can enter basic event info, additional details, date & location, and then ticket types. You can always add additional ticket types and edit their advanced settings after your event is created.

  • Ticket Name: General Admission, VIP, etc 
  • Ticket Price: Cost per ticket
  • Ticket Quantity: The amount of that specific kind of ticket available for the event
  • Description: Click the description button to enter any additional details you'd like your attendees to know about that specific ticket type
  • + Add Ticket: Click this button to add an additional ticket type to your event

There are more options and ticket settings which can be added after this initial step. Ticket types can include passes, RSVPs, Reservations, Offers, Entry, Registration, Sessions, and more (learn how to change the name "Ticket" to another product name).

Adding New Ticket Types & Editing Existing Ticket Types 

After you've created an event, you can edit existing ticket types, create new ticket types, and add even more features to your ticket types through the "Edit Tickets & Merch" section from your left event navigation options.  Edit Tickets & Merch > Ticket Types > Create a Ticket Type

  • Create a Ticket Type: Click the "Create a Ticket Type" button from the "Ticket Types" menu item
  • Duplicate a Ticket Type: Click the + button on the ticket type you'd like to duplicate and the ticket type will be automatically duplicated

Basic Ticket Type Settings 

When editing an individual ticket type, you have the following options:

  • Ticket Type Name: The name of your ticket type that displays on PDF tickets, mobile tickets, and while purchasing 
  • Price Per Ticket: Enter the price for this Ticket
  • View Ticket: See a preview of what the ticket will look like to purchasers (must save settings before previewing the ticket)
  • Need More Price Options?: This allows you to add different prices for the same ticket type (ie, Adult, Child, Senior prices)
  • Ticket Description: The description is displayed on the ticket page
  • Total Quantity Available: Set the total number of tickets available for this specific ticket type (set an overall event ticket limit in Ticket Settings)
  • Number of Tickets Allowed Per Order: Set a minimum and maximum number of tickets that can be purchased per order of this ticket type 
  • Ticket Visibility & Status: Determine how the ticket is displayed to customers: Inactive - Hidden;  Active - Visible; Active - Hidden when not on sale (sold out, or limited availability); Active - Visible only with access code (learn more)
  • On-Sale Settings: Set when this ticket goes on sale. You can choose from No Restriction / On Sale Now, On Specific Date & Time, or When Other Ticket Sells Out
  • End Sale Settings: Set when this ticket goes off sale. You can choose from Event Start, Event End, or At Specific Date & Time. *Sales will automatically end if this ticket sells out before the selected end option
  • After Sale Visibility Settings: Visibility options when this ticket goes off sale. You can choose to Hide the ticket or Show the ticket with custom verbiage options for Custom After Sale Message and Sold Out Message.
  • Show Tickets Remaining: Displays the number of tickets remaining on the tickets page. You can choose from Never, do not show number remaining, Always, regardless of number remaining, or When only a certain number remain.
  • Sales Availability: Determine where this ticket can be purchased: Everywhere; Online Only; Box Office Only (learn more)
  • Ticket Type Order Confirmation Email Text: Specific information or instructions to be included in the order confirmation email for this ticket type. The overall event order confirmation text will still be included in the order confirmation email.
  • Show Advanced Settings: Shows additional ways to customize this ticket type (learn more)

Can't find what you're looking for? Check out Advanced Ticket Type Settings or Ticket Settings. 

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