Ticket Display Options Overview

Determine How Your Tickets Are Shown

  • Change Product Name: Changing "Tickets" to another name
  • Ticket Type Visibility: Making a Ticket Type "Hidden" when not on sale, or "Visible" only with an access code
  • Limit Availability Based on Ticket Type: Making a ticket only available after another has sold out 
  • Limit Available Dates: Making a ticket only available for a certain date range 
  • Ticketless Event: Creating a ticketless event or ticketless ticket type, especially helpful if using an alternative method like RFID 
  • Ticket Type Description Display: Determining how the Ticket Type description is displayed
  • Modifying the PDF Ticket: Ways to hide information like "Post-Purchase Ticket Details", "Ticket Type Description", and "Ticket Disclaimer" from showing on the PDF ticket
  • Multi-Price: Create multiple price options in one Ticket Type

Change Product Name

If your event doesn't utilize tickets, but another product like RSVP, Booth, Registration, etc. you will want to change the product name for your event. This will update the word "Tickets" on both the front and back end to match your new product name.


  1. Go to "Edit Tickets & Merch" from the left navigation menu
  2. Select "Ticket Settings"
  3. Go to "Product Name" and change to desired product (note, the same process is done for merchandise using the "Merchandise Name" option).
  4. Save

Ticket Type Visibility

You can create a ticket type that is hidden to the public when not on sale, and also create a ticket type that is only accessible with a selected access code.

  1.  Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"
  2. Select the specific Ticket Type name
  3. Select desired option in "Ticket Visibility":
    1. Active - On Sale
    2. Inactive - Not on sale and hidden
    3. Inactive - Not on sale but display custom

Limit Availability Based on Ticket Type

To create a ticket type that only becomes available to customers after another ticket type has sold out, you will set the Availability based on Ticket Type in Ticket Type Settings.  This works well for creating Early Bird tickets, that once sold out go directly into regular admission tickets. 

  1.  Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"
  2. Select the specific Ticket Type name
  3. Scroll down to the red "Limit Availability Based on Ticket Type". Then select the ticket that must first sell out before this ticket is available (note: you must have the desired ticket type that must sell out already created to enable this option). 

Limit Available Date(s)

Create a ticket type with limited availability based on date and/or time.

  1.  Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"
  2. Select the specific Ticket Type name
  3. Scroll down to the red "Limit Available Date(s)" and select it
  4. Turn on the toggles to activate Start and End periods, and choose date and time options from below
  5. Save

Ticketless Event (Non-Ticket Check In)

To create an event that does not utilize tickets at all, you will want to create a Non-Ticket Check In event. Users will not receive the Tickets email, nor links to mobile tickets. This is often used when an alternate check-in solution is being utilized (like RFID wristbands).  

  1. Go to "Edit Tickets & Merch" from the left navigation menu
  2. Select "Ticket Settings"
  3. Scroll down to "PDF and Delivery Settings" section, and toggle on Do not send any tickets (non-ticket check-in)
  4. Save

Ticketless Ticket Type

To create a specific ticket type that does not include a ticket (both PDF or mobile link) you will want to create a Ticketless Ticket Type. 

  1. Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"
  2. Select the specific Ticket Type name
  3. Scroll to the bottom of the page and hit the red "Show Advanced Settings"
  4. Toggle on "Make this Ticket Type Ticketless"
  5. Save

How Ticket Type Description is Displayed

This allows you to change what is displayed for the information section per ticket type on the Buy Tickets page.  


Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"

  1. Select the specific red Ticket Type name
  2. Scroll to the bottom of the page and hit the red "Show Advanced Settings"
  3. Select your desired option from the "Hide Ticket type details behind 'more info' button" drop down options
    1. Default
    2. Show
    3. Short
    4. Hide
  4. Save


Note: this is only for the Buy Tickets page - it will always show the full details on the actual printable PDF ticket itself unless you uncheck Show Ticket Type Description on PDF Ticket" (Edit Tickets & Merch > Ticket Types > Advanced Settings).

Modifying a PDF Ticket

You can customize what information is displayed per Ticket Type on the PDF Ticket.

  1. Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"
  2. Select the specific red Ticket Type name
  3. Scroll to the bottom of the page and hit the red "Show Advanced Settings"
    1. Show Ticket Type Description on PDF Ticket
    2. Show Event's "Post-Purchase Ticket Details" on PDF
    3. Show Event Ticket Disclaimer on PDF
  4. Save


Price Options Per Ticket Type

Creating multiple price options per ticket type (for example if you have General Admission, and need an Adult, Child, and Senior price).

  1. Go to "Edit Tickets & Merch" from the left navigation menu then "Ticket Types"
  2. Select the specific red Ticket Type name
  3. Under the "Price Per Ticket" click the red "Add more price options" or "Add cascading price tiers"
  4. Customize the name, price, min/max per order, and quantity. The grey box at the end can be used to move the order of your options. Click the red "Add Another Price" to add more.
  5. Save

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