All-In Ticket Pricing

All-In Pricing

Ticket cost transparency laws now require ticketing companies to display the “All In” ticketing price (including all fees) before selecting a ticket. We've added a Platform Setting Default, Organization Setting Default and Event Setting, ensuring that all-in pricing can be automatically calculated and shown on the ticketing page for your events.


How To Enable on Platform Level:

  1. From your main dashboard, use the left-hand sidebar to navigate to Platform Settings.


  2. In Platform Settings, on the top navigation bar, click on More, then select Event Defaults.
    1. Platform Settings > More > Event Defaults


  1. Scroll to the bottom of the page to find the dropdown titled Display All In Ticket Price By Default (Org Default) 
    1. The dropdown options allow you to decide whether you want to display the all in price with fees, and whether you want to include tax in that all in price.  

  1. Click Save to apply your changes.

How to Enable on Organization Level

  1. Navigate into your organization.

Organization Settings > Event Defaults & Analytics Settings

    1. Under Display All In Ticket Price By Default, select from the dropdown options.


How to Enable for Individual Events

If you want to change the All In Ticket Price Display for a specific event, you can do this by navigating to:

  1. Edit Tickets & Merch > Ticket Fees
  2. Select from the dropdown under Display All In Ticket Price


How All-In Pricing Appears 

When enabled, all service fees, processing fees, and line item charges are bundled into the listed ticket price. A note will also indicate the total amount included in fees.


  1. On - Display All In Price that includes both fees and taxes


  1. On - Display All in Price that includes fees and excludes tax


Please Note: When using the All In Price setting, per order $ fees for credit card processing fees or line item fees cannot be used. It’s not possible to calculate the All In Price of a ticket using a per order $ fee. Only per ticket $ fees and/or order % should be used. If a per order $ credit card processing fee is set, it needs to be absorbed and paid by the event organizer. 


Restrictions 


Displaying an all-in price is not compatible with: 

  • Processing fees that include a flat charge
  • Per order line item fees that include a flat charge 
  • Rounding service fees 

Additionally, at this time all-in pricing is not compatible with the compact ticket view display. 

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