All-In Ticket Pricing


By default, the displayed ticket prices on checkout do not include fees and fees are added after the customer selects tickets to add to their cart. Alternatively, you can display an all-in price that includes all fees applied to the ticket. 


We built a setting that allows you to display the All In Price in various areas across the platform where prices are shown to customers. To enable this setting to show the All In Price, please take the following steps:


  • In Organization Settings > Event Defaults & Analytics Settings, enable the Display All In Ticket Price by Default setting to enable the All In Price setting on newly created events.


  • Within a specific event in Edit Tickets & Merch > Ticket Fees, enable the Display All In Ticket Price setting to automatically show the all in price on the ticketing page.

How the All-In Price Displays 


With all-in pricing enabled, any service fees, processing fees, and line item fees are included in the listed price with a note indicating the amount in total fees.


Restrictions 


Displaying an all-in price is not compatible with: 

  • Processing fees that include a flat charge
  • Per order line item fees that include a flat charge 
  • Rounding service fees 

NOTE: When using the All In Price setting, per order $ fees for credit card processing fees or line item fees cannot be used. It’s not possible to calculate the All In Price of a ticket using a per order $ fee. Only per ticket $ fees and/or order % should be used. If a per order $ credit card processing fee is set, it needs to be absorbed and paid by the event organizer.


Additionally, at this time all-in pricing is not compatible with the compact ticket view display.

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