Purchase Conditions

Purchase conditions provide buyers with additional information about your event’s terms of service and any information regarding refunds and cancellations. 

This article covers:

Setting Default Platform Purchase Conditions

By default, any new event will use the purchase conditions which have been set on the platform level. To edit platform level purchase conditions, navigate to Platform Settings > Purchase Conditions. 

Editing Event Purchase Conditions

If you want to override the platform level purchase conditions, you can also set purchase conditions for individual events. To edit the event level purchase conditions, navigate to the bottom of your event’s General Details settings. 

To edit the text for a given purchase condition, click the Customize checkbox next to that condition, and enter your custom text in the textbox below. Purchase conditions include:

  • General Terms – List any general terms for your event that you’d like buyers to be aware of before purchasing
  • Refund Policy – List the refund policy for your event which will be referenced by customers and support teams during refund requests
  • Cancellation Policy – List your event cancellation policy
  • Item Transfer Policy – List the item transfer policy for your event
  • Age Restriction – List any age limitations or restrictions for your event
  • Miscellaneous Policies – List any additional or supplementary terms and conditions for your event

Where Purchase Conditions Display

Purchase conditions are displayed on an event's general details page, tickets page, order confirmation page and also in the order confirmation and ticket emails the customer receives. Before submitting an order, customers are required to select a checkbox indicating that they agree to the event’s purchase conditions. 

Removing Purchase Conditions

It is not recommended to remove purchase conditions, but if needed, you can remove them from your event by making all of the purchase condition text boxes blank. If there is no purchase conditions text, purchase conditions will not be displayed on your event pages and the purchase conditions checkbox will be removed. 

If purchase conditions are removed, it is recommended to provide customers with information about refund and cancellation policies elsewhere on your event pages. 

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