Sending Emails to Customers

Events are full of surprises which is why we have created the "Email" tool that quickly allows you to send a customized message to those who purchased your offer, or download a complete email list to add to your mailing system.

If you are looking to integrate with MailChimp please click "Email & Text Attendees" from left navigation, then Mailchimp Integration. Click to Connect with Mailchimp, and follow the prompts. 

Download your Customer’s Emails

If you have your own email system you are able to easily download your event purchasers emails to put into your own database. Choose to download the CSV of all customers emails, or the CSV of just customers who have opted in to receive future email communication from you.

  1. Click on your desired event
  2. Click on “Dashboard & Reports" > "Downloadable Reports"
  3. Click the “Email Lists” button and select either "All Event Emails", or "Event Opted-In Emails" which gives you only emails from the event that have opted-in to receive future communication from you.

Sending a Customized Email Through the Admin

Send customized notifications and messages quickly to attendees of the event using our Email tool. 

Customize what customers receive the email based on ticket type. All purchasers of that ticket type will receive the email, whether they opted in or not, but If someone placed more than one order with the same email, they won't receive a duplicate notification.

Note: customers on the Waitlist will NOT receive an email unless they have been selected and completed the purchase process.

You will want to use this method to send messages to customers regarding the event. 

  1. Select your desired event
  2. Click “Email & Text Attendees” > "Email Attendees" from the left event navigation
  3. Complete the available fields:
  • Subject: This is the line that will be the first bit of text your customer will read, so keep it short and to the point. A good example title would be: "Friday Night Art Show Parking Change", or "Only 24 hours left until the Art Show!".
  • From Name: This is the name to appear to the recipient as the sender
  • Reply To Email Address: This is the address where replies will be sent if someone hits the "reply" button.
  • Schedule Email Send Time: Toggle on if you'd like to send email at a later time, instead of immediately
  • Message: This is the main body of your notification, and include details. Feel free to use our Rich Text Editor to add some character to your email, or to input your own source code.
  • Attach a PDF: Optional ability to add a PDF document to the email as an attachment 
  • Email Preview: Although not required, it’s a good idea to use the "Preview" link to view your email, or to "Email Preview" to send your email to a test account to make sure it is appearing the way you want it to look. 
  • Limit Delivery By Ticket Type: Click the link if you want to limit your message to only be sent to a specific ticket type(s), or leave as is to be sent to all attending the event.
  • I Have Verified the Content of this Email: Toggle this on to confirm that you are ready to send your message.
  • Send the Email to Attendees: This will send the email

Any emails sent previously will be listed in the section at the bottom. Emails will be sent and arrive to your customers in 1 -10 minutes, depending on size of customer list.

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