Printing BOCA Tickets

Printing hard stock tickets has never been easier. Our platform is enabled to print 2x5.5” tickets to a BOCA thermal printer for on-site sales or pre-event ticket printing. This feature is only available on the web using the web box office tools. Use this guide to find out more about BOCA printed tickets, printing specifications, and more. 

This help article includes:

Ticket Specifications

Ticket Size 

Printed tickets are 2x5.5 inches in size and use the BOCA thermal printer to print ticket details directly onto ticket stock. 

Customized Ticket Stock

Customized ticket stock can be purchased to include event/organizer branding as well as sponsorship logos on the back. Please contact your support representative. 
If purchasing your own ticket stock, we recommend ticket stock without perforation. Ticket stock needs to include a black vertical line on the back of the tickets, which indicates to the printer where to align the stock.

When inserting the stock into the printer, the side with the black bar should be facing down. 

Supported Printers & OS Settings 

Supported Printers

To print BOCA tickets, we recommend using the standard Lemur Printer with USB connection available from Boca Systems. Any BOCA printer capable of printing 2x5.5” tickets should also work, but please contact your support representative to check your printer’s compatibility. 

Please make sure to update your computer’s default printer settings for your BOCA printer in the instructions below to ensure your tickets print properly.  

System Settings on Windows 

On a Windows device, the printer’s default settings need to be set to ‘Landscape’ Orientation and ‘Concert Ticket’ sized paper.

  1. Plug the BOCA printer into the power supply & connect to your computer via the USB cable. 
  2. The printer driver should automatically download and install, but if it does not, please install your correct printer driver from Boca Systems. 
  3. Go to Settings > Printers & Scanners and find your recently installed BOCA printer.

4. Select the BOCA printer and click ‘Manage’

5. Select Printing Preferences from the menu

6. Set the ‘Orientation’ to Landscape and hit ‘Apply’ and change ‘Page Order’ to ‘Back to Front’.

7. To change the default paper size, click “Advanced…”

8. Change ‘Paper Size’ to Concert Ticket and hit ‘OK’

9. Hit ‘Apply’ then ‘OK’ to confirm your new printer settings

10. Set your BOCA printer to be the default printer to streamline the ticket printing process:

Supported Internet Browsers

After following the above instructions to set your printer defaults and for the best results printing BOCA tickets, please use the following internet browsers on the following operating systems:

Windows Supported Browsers

  • Mozilla Firefox
  • Microsoft Edge
  • Internet Explorer

Mac Supported Browsers

  • Google Chrome 
  • Safari 
  • Mozilla Firefox

Printing on Chrome for Windows

*Note: While we do support printing BOCA tickets on Chrome, Chrome on Windows does not adhere to the paper orientation settings and requires further settings to be altered on the physical BOCA printer. Please contact your support representative for further instructions on printing BOCA tickets on Chrome. 

Enabling Boca Ticket Printing

When printing BOCA tickets, you have the option to print the price and/or service fees on the ticket in addition to the standard event information, barcode, and ticket type. This is useful for events that do not want comped tickets resold or wish to display price information.

  1. Select the event you wish to enable boca printing and go to Event Settings. 
  2. Click More then the Box Office & Printing tab. Enable the BOCA Printing setting.

3. Once enabled, you will be given the option to print a test ticket, and show the price and/or service fees (not including cc processing fee) on the ticket. If you would like to print a test ticket after enabling price/fees, please hit ‘Save’ at the bottom of the page before continuing to print a test ticket.  

4. BOCA printing will now be enabled on Box Office & Check In > Create an Order, as well as on an individual order. 

How to Print Boca Tickets 

There are two main use cases for printing BOCA tickets available on the ticketing platform:

  • Box Office Printing using Day of Event Tools > Create an Order 
  • Will Call where printing occurs on a specific order

When viewing an order, you can print all tickets (with or without receipt) or an individual ticket. 

  1. To print all tickets: Click the “Print to BOCA” button and select Tickets, Tickets + Receipt, or Receipt.
  2. To print individual tickets: Click the ticket icon to the right of the printer icon to print an individual ticket. 
  3. Continue printing using the ‘Print Dialogue’ box that appears. Ensure that your paper size is Concert Ticket or BOCA 2x5.5 for Mac. Your tickets should now print to your BOCA printer. 

Box Office Printing

  1. Navigate to Day of Event Tools > Create an Order
  2. Select your tickets & method of payment and complete the order
  3. Select either “Print to BOCA” to print all tickets, or select the individual ticket icon to print an individual ticket

Will Call Printing & Printing from an Order Lookup

  1. Navigate to Attendees > Orders
  2. Lookup the first name, last name, or email address of the orderer
  3. Select either “Print to BOCA” to print all tickets, or select the individual ticket icon to print an individual ticket