Access Point Guide


Access Points can also be referred to as scanning points. If you have a multi-day event or separate ticket check-in lines for certain ticket types (GA/VIP, Sat/Sun, etc.) Access Points are a great way to help make check-in more efficient.


1. On the event you want to create Access Points for, on the left side tabs, navigate to the below


Edit Event > Schedule / Access Points > Add an Access Point > Access Point Name > Create & Add Details


If you do not see the Schedule / Access Points tab, please contact your account manager to ensure this functionality is enabled for you



2. Scroll down to Type of Access Point 

a. On the drop down menu, select Timed Entry, Shopping Cart, Auto Registration Check-In (Ticket & registration Required)



3. Right below the Type of Access Point, select Edit Associated Ticket Types

Under Ticket types & price points associated with this access point, select the checkbox next any Ticket Types that will scan successfully into this Access Point



4. Click Save Details


5. Scroll down to Access Point Dates, Times, Locations (Instances)


6. Enter the Access Point Capacity, if applicable


7. Add a Start date & time as well as End date & time for the Access Point



8. Ensure all Registration Type for each Ticket Type is set to Auto Register so that once the ticket type is purchased, it will register to scan into this Access Point automatically



9. Scroll down and click Add


10. Once added, the Instance will show under Access Point Dates, Times, Locations (Instances)



You can repeat these steps to create different Access Points / Scanning points on your event that best fits your needs!



For a video tutorial on the above steps, you can click here.



To Make an Instance Inactive


  1. Click into the instance via the notepad icon


  1. Change the Current status of this access point instance from Active to Inactive > Save Details


To Delete An Instance 


  1. Click into the instance via the notepad icon


  1. Change the Registration Type from Auto Register to None > Save & Return to Access Point
  2. Click the X to the Instance you want to delete



To Update An Instance Date, Time, or Capacity


  1. Click into the instance via the notepad icon


  1. To change the capacity, edit the number under Access Point Capacity, then scroll down to Save Details



  1. To change the date or time, edit the Start Date, From, Until, and End Date fields, then scroll down to Save Details




How-To Edit Access Point Registrations on An Order


  1. Locate the order via Manage Attendees > Orders > Search
  2. Next to each ticket that needs an update, click Manage & Print > Edit Access Point Registrations


  1. Select or deselect items below to change which access point instance(s) this ticket is registered for:
    1. Deselect the checkbox next to the current / original Access Point date/time registration
    2. Select the checkbox next to the newly desired Access Point date/time registration
    3. Click Save Changes 
    4. Confirm the registration changes by clicking OK
  2. Resend the updated tickets to the customer via Resend Tickets